How to return an item
Have you purchased a gift on Luksusbaby.com?
If you wish to return a gift purchased at Luksusbaby, the return policy can be extended by contacting us via e-mail.
Have you received a gift from Luksusbaby.com?
If you have received a gift from Luksusbaby that you wish to return, the money will be deposited on the buyer's card. Remember to enter your own email address in order to receive a credit note. Unfortunately, we are unable to refund the money to another account number – should you desire a refund, please contact the giver of the gift.
Do you need to return an item?
If you wish to exchange or return an item, please note the following if you wish to receive a full refund (and PLEASE contact our customer service team before returning an order):
• The item must be in its original packaging
• The product must not show signs of wear, stains or damage, or smell of external odors such as perfumes or smoke
• In addition, clothes are to be returned without marks or stains, as otherwise we are unable to re-sell the item.
• Shoes must be in their original box, which should be undamaged, and clothes must be in their original packaging as well
When you are ready to return, do the following:
• Go to our return portal via the link https://app.peakwms.com/portal/Luksusbaby
• Place the item in the original packaging as indicated above
• Wrap the item securely so that it is not damaged during transport
If you choose a distributor yourself, be aware of the following:
The parcel must be sent to our address:
The parcel must be sent directly to our address, and no parcel box or post office may be selected.
We are so sorry a product did not meet your expectations. We always check an item before sending it, however, unforeseen events can occur, or the item may have a manufacturing defect.
If you wish to file a complaint, please do it here as soon as you become aware of the defect: app.claimlane.com/c/luksusbaby-com
We will contact you as soon as possible, normally within 2-3 weekdays after having received your complaint via the link above.
Our customer service team is ready to assist you every day from 7AM – 11PM (CET) - You will find our contact information right here.