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Worldwide Shipping

 



We promise fast handling  


When you place an order before 12AM (CET), we will do our utmost to dispatch it the same day. Our customer service is available daily from 7 AM - 11 PM (CET) and we are more than happy to assist you. You can call us as +45 28839000, contact us via email at info@luksusbaby.com, via Social Media or simply use the webshop chat.


VAT/Customs

All orders shipped to countries outside the EU will not be charged any VAT. Though, if you live within the UK, you will be charged 20% VAT. For any questions about your national VAT, duties, customs etc., we recommend you contact your local authorities for customs and VAT for legally and correct guidance.

Luksusbaby cannot be held accountable to solve any issues regarding VAT. We are not able to refund any VAT etc., and any dispute relating to customs, are between you as a customer and your local Customs Service.

If you buy goods in Denmark and export them, you can get the Danish VAT refunded, if you live outside the EU. When you leave Denmark, please bring the goods and the original receipt to get it stamped. Then send a copy of the receipt to Luksusbaby at info@luksusbaby.dk. We will then refund your paid Danish VAT.


Shipping costs

Larger parcels and furniture may be subject to surcharge. In such case, you will be contacted prior to shipping to make arrangements. 
 


Tracking your order

When your order is dispatched from Luksusbaby, you will automatically receive an email with information about the shipment. If not, it may be located in your spam mail. In case of any doubts, please feel free to contact us.
Delivery of an order from Luksusbaby.com is considered to have taken place when the consumer has received the order. We recommend choosing one of these freight suppliers which use track and trace: Post Nord, GLS, Courier (DHL, UPS, TNT, FedEx). However, should you prefer alternatives such as UPS, Bring, DAO etc., this is also an option. Our only priority is to make sure that the package will arrive safely at your location.

If your country is not present on the list, please let us know - we ship worldwide!

* We are not liable for unforeseen delays in the mail.
** Please note that when you are choosing a parcel shop on big shopping days such as Black Friday or around Christmas, Luksusbaby cannot guarantee that the parcel can be delivered to the chosen delivery location and on these days a longer delivery time may occur. The package can be sent to another parcel shop if the one chosen is full.

Country Last mile carrier Transittimes
Austria Austrian Post-Paket Österreich 3-5 days
Belgium Bpost 2-4 days
Finland Posti Oy (SGL) 5-6 days
France Colis Privé - Mondial Relay 2-4 days
Germany DHL Paket 2-4 days
Ireland AnPost 6-7 days
Italy SDA-Crono Plus 4-5 days
Malta DHL NL - Weltpaket 8-12 days
Netherlands PostNL 2-4 days
Portugal Tourline-19B 5-6 days
Slovenia Correos 5-6 days
Spain Zeleris 5-6 days
United Kingdom Royal Mail 4-6 days
Other EU countries - 2-12 days
Country Transittimes DHL Transittimes EMS/Postnord
USA 2-6 days 4-14 days
Israel 2-5 days -
South Korea 2-5 days 14-21 days
Japan 4-6 days 4-14 days
Australia 4-9 days 4-14 days
New Zealand 7-9 days 4-14 days
Singapore 4-6 days 4-14 days
Indonesia 3-5 days -
Saudi Arabia 3-5 days -
Canada 3-5 days 4-14 days
China - 14-21 days
United Kingdom 1-2 days -
Iceland - 2-4 days (With maxi letter)
Greenland - 2-4 days (With maxi letter)
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