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Cookie POLICY LUKSUSBABY A / S

Introduction
Luksusbaby.com is owned and operated by Luksusbaby A / S the company's legal name,The company’s nickname: Luksusbaby Corporate form: PLC VAT no 37757519 founding year: 2014, Gøteborgvej 33, 9200 Aalborg, Phone Number (+45) 5050-8487, Phone time: every day from 7am to 23pm. Official e-mai adressl: info@luksusbaby.dk.
The following sales and delivery conditions apply to all deliveries from Luksusbaby.com.
 

Personal data law

When you visit our website, Luksusbaby.com, information is collected about you, which is used to customize and improve our content and to increase the value of the ads displayed on the page. The collected information is stored for 5 years in accordance with current legislation.
If you do not want information to be collected, you should delete your cookies (follow the link below) and refrain from further use of the website.
It is possible to delete or block cookies. See instructions here.
Below we have elaborated on what information is collected, their purpose and which third parties have access to it.The data is transmitted encrypted and is transmitted that way to and from the company


Cookies

The website uses "cookies", which is a text file that is stored on your computer, mobile etc. similarly for the purpose of recognizing it, remembering settings, performing statistics and targeting ads. Cookies cannot contain malicious code such as virus.
As mentioned, it is possible to delete or block cookies - If you delete or block cookies, ads may become less relevant to you and appear more frequently. You may also risk that the website does not work optimally and that there is content that you can not get access to.

The website contains cookies from third parties, which to varying compass may include:
  • Facebook Pixel and Analytics
  • Google Analytics
  • Google Tag Manager
  • Google Ads
  • Cookiesaver
  • HelloRetail
  • Mailchimp

Information we collect

Luksusbaby uses log statistics, which is a system allowing us to monitor how many visitors we have and where they come from etc. At Luksusbaby this system is used to optimize our website and its functionality. Furthermore, the information in the log-stat is paired with the customer’s behaviour if the customers state their name, address etc. when ordering from the shop or creates a user on the site.
 

Other recipients of personal data

The log-statistics is used for: Personalized marketing and improved user-friendliness. To make an agreement with the web shop, you will need to right your name, address, phone number and e-mail. Your info is registered at Luksusbaby and is stored by DanDomain. We gather this information to be able to deliver your order to you. This being a web shop, you will always have to agree to giving us the needed information. This way you can be sure, that you know what information you are giving and why. The collected data is stored encrypted at DanDomain. The data transmitted is encrypted. Ask DanDomain for further information. Your information will not be shared with third parties persons No sensitive data is registered.


Your rights

When registering at Luksusbaby A/S, you have the right to make an objection to the registration of data as well as the right to know what information is registered about you. These rights come from the law of personal data and any inquiries you might have regarding this, can be sent to info@luksusbaby.dk.
 

The following terms of sales- and delivery covers all deliveries from Luksusbaby.dk

The conditions apply to all occasion, where a written agreement, between you and Luksusbaby.dk is not existing.
 

Documentation and guidance

If a description of the product or user manuals are available, they will be found in the package from Luksusbaby. Do you wish to receive further information or guidance, this will be indicative.
 

Time of delivery and transport

When you place an order before 12 noon danish time (CET), we will do our utmost to dispatch it the same day. We are available for contact every day 7 AM - 11 PM danish time (CET). You can call us +45 28839000, email info@luksusbaby.dk or use the chat box below.

The delivery of packages from Luksusbaby.dk is considered done when the customer has received the package. 

When your order is dispatched from Luksusbaby, you will automatically receive an email with the information about the shipment. If not - you might find it between your spam mails. In case of doubts, please feel free to contact us.

We recommend choosing one of these freight suppliers with track and trace: Post Nord, DSV, GLS, Courier (DHL, UPS, TNT, FedEx). However, should you have a preference for alternatives such as UPS, Bring, DAO etc., this is also an option. Our only priority is to make sure that the package will arrive safely at your location.Delivery is taken care of within 1-3 days.The responsibility of the goods is transferred to you at the time of delivery.

There might be larger shipping fees on bigger parcels and furnitures, which cannot be shipped under normal delivery terms. We will contact you in case of larger shipping fees and ask for your permission.

Right of complaints

Any complaints regarding the products must be invoked within reasonable time after discovering any defects. It is your responsibility to point out any flaws and defects and contact us immediately. Basically, you can only complain about any flaws within two years of delivery. For products with a short life time, this period reflects the life time of the product. If you do not agree with our decision regarding a complaint, the please contact us.

Complaint procedure
Konkurrence- og forbrugerstyrelsen Carl Jacobsens vej 35, 2500 Valby.
Further information can be found at www.forbrug.dk
Alternatively you can contact the ODR at www.ec.europa.eu/odr
 

Prices and payment

You can order your products online and pay with Visa, MasterCard, Mobile pay and bank transfer.
Shipping costs There might be larger shipping fees on bigger parcels and furnitures, which cannot be shipped under normal delivery terms. We will contact you in case of larger shipping fees and ask for your permission.
 

Cancellation of orders Luksusbaby.dk

offers a 14-day timeframe for cancellation of orders from the day of delivery. You are obligated to return the goods in roughly the same condition as new and the same quantity. You must pay for any cost in association with the return. The goods must be sent to: Luksusbaby, Gøteborgvej 33, 9200 Aalborg SV. Attention: The goods must not be sent to a postal box or post office. Furthermore, the goods must not have any signs of use or damage. The goods must not have any smell of perfume, smoke etc. Shopping from abroad Luksusbaby cannot be held responsible for any taxes or fees that may be added to a product ordered from Luksusbaby. These must be paid by the customer/receiver.
 

Sales to land outside Denmark

Luksusbaby is not responsible for any customs or other fees that may be imposed on an item purchased and sent from Luksusbaby. This duty or fee must be paid by the customer / recipient.

The company's legal name: Luksusbaby A / S
Company nickname: Luksusbaby
Company form: Limited liability company - A / S
VAT no: 37757519
Establishment year: 2014
Address: Gøteborgvej 33, 9200 Aalborg SV
Phone number: 5050-8487 
Phone hours: Every day 7.00am-23.00pm
Official e-mail address: info@luksusbaby.dk
Official web address: www.luksusbaby.com

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