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Terms of business


General information

The company’s legal name: Luksusbaby A/S
The company’s nickname: Luksusbaby

Corporate form: PLC

CVR: 37757519
Founding year: 2014
Address: Gøteborgvej 33, 9200 Aalborg SV

Phone Number: (+45) 5050-8487 / (+45) 6080-5015
Phone time: every day from 7am. To 23pm.
Official e-mail address: Info@luksusbaby.com
Official web site: https://luksusbaby.com

Documentation and guidance
If a description of the product or user manuals are available, then they will be found in the package from Luksusbaby.
Do you wish to receive further information or guidance, then this will be indicative.

Payment
To shop at Luksusbaby.com, you must be 18 years of age and either have valid payment card or other payment method which we accept at Luksusbaby.com. If you are not yet 18 years old, you can still buy goods if you have obtained your guardian's consent or otherwise have a legal right to enter into the purchase.
Once you have completed the order, you will receive an order confirmation of your purchase at e-mail. The actual payment will only be completed when we send the item to you. By bank transfer, you are not protected by the objection scheme.
You can order your products online and pay with Visa, MasterCard, PayPal, and bank transfer.

No fees are charged for credit cards.

The amount will not be drawn from your card account until the goods are dispatched. If you pay through PayPal, you are not protected by the scheme granting the right to object. Read more about the conditions on the PayPal website. 

Gift cards and vouchers
It is possible to buy gift cards in our stores and on the web shop. When purchasing via the webshop, shipping on gift cards is never charged, as it can also be sent electronically to the specified e-mail address or printed directly from the website.

Gift certificates and vouchers are valid for 5 years after the date of issue. The date of issue is noted on the gift card / voucher.

Gift cards / vouchers can be used online at Luksusbaby and in our 2 stores in Aalborg and Aarhus.

Presents
We offer gift wrapping for collection and orders online. However, gift wrapping is only offered on products that have a value of more than DKK 100.
Info about returning gifts can be read in our return policy here.

Freight
Delivery is taken care of by PostNord within 3-8 days/DHL and DSV within 1-2 days.) See it all here.

Delivery of goods from Luksusbaby.com is considered to have taken place when the consumer has received the goods.

The delivery cost will be minimum of 14 euros, but it will always be different, how the order size is and which delivery the order is sending with. We will always contact you, about the price and freight options.

When you place an order before 12 noon danish time (CET), we will do our utmost to dispatch it the same day.

There might be larger shipping fees on bigger parcels and furnitures, which cannot be shipped under normal delivery terms. We will contact you in case of larger shipping fees and ask for your permission.

When your order is dispatched from Luksusbaby, you will automatically receive an email with the information about the shipment. If not - you might find it between your spam mails. In case of doubts, please feel free to contact us at info@luksusbaby.com.


Shopping from abroad
Luksusbaby cannot be held responsible for any taxes or fees that may be added to a product ordered from Luksusbaby. These must be paid by the customer/receiver.

Cancellation rights 
As a consumer, when you buy from us, you have a 14-day cooling-off period, in which you have the right to cancel the purchase. 
 
This cooling-off period expires 14 days after the day on which you received your goods. If you have ordered several items in the same purchase, and they are delivered separately, the period runs from the day you received the last item.

If the purchase consists of several consignments or parts, the right to cancel will lapse 14 days after the day you receive the last consignment or the last part.
 
The period means that you have 14 days after receiving the goods to let us know that you want to cancel the purchase. You can send an e-mail to info@luksusbaby.com or make use of the standard cancellation form, which you will find at the end of the terms of business. You cannot cancel the purchase by refusing to receive the goods unless you inform us at the same time.

Returning the goods
When you have informed us that you are cancelling your purchase, you have 14 days in which to return the goods to us.
You yourself must pay for returning the package, and you will be liable if it is damaged during transport.

When you return the item, please enclose a detailed description of the problem and note which product you are sending back.
Some goods cannot be returned by normal post. This applies to: Furnitures
The cost of returning these goods is expected to amount to maximum 1250 euros.

But because of the high prices on returns, will we always find a solution for our customer on the problem. 

The state of the article when you return it
If the value of the article is reduced, and the reason is that you have used it in any way beyond what was necessary to check the type and properties of the article and how it
works, then only part of the purchase sum can be refunded to you. The amount that can be refunded depends on the saleable value of the article, and in certain cases this may mean that only the freight charges can be refunded.
We recommend that you return the article in its original packaging. If the original packaging is missing, it may reduce the value of the article.

Refund of the purchase sum
If you cancel a purchase, you will get your money back. If the value of the article is reduced, we will deduct the amount you are liable for.

We refund all payments received from you, including delivery costs (which does not apply, however, to extra delivery costs if you have chosen a form of delivery other than the cheapest standard form of delivery which we offer), not later than 14 days from the day when we have received your notification that you want to cancel the agreement.
We will return the money by the same means of payment which you used for the purchase, unless otherwise agreed.
 
We may hold back the payment until we have received the article, unless you send documentation that you have returned it.

Send the article to:
Luksusbaby, Gøteborgvej 33, 9200 Aalborg SV.
We will only accept packages sent directly to this address.

Right to make complaints
When you trade with us as a consumer, the Danish Sale of Goods Act applies.
This means that you have a right to complain within 24 months. Please contact us before you return the article.

If your complaint is justified, it means that you may either have the item repaired or replaced, or your money refunded, or a reduction in the price, depending on the specific situation.

The item must always be sent back in proper packaging. 


You must complain within a “reasonable time” after you have discovered a defect. If you complain within two months after the defect has been discovered, it will always be regarded as within a reasonable time. If the complaint is justified, we will refund your freight costs (within reason). The article must always be retuned in suitable packaging. Remember also to obtain a receipt for dispatch, so that we can pay back your freight costs.  

Send the article to:
Luksusbaby, Gøteborgvej 33, 9200 Aalborg SV.
 
We will only accept packages sent directly to this address. When you return the article, please attach a detailed description of the problem. 

Where you can complain
If as a consumer you want to complain about your purchase, please contact us by mail: info@luksusbaby.com. If you do not succeed in finding a solution, you can send a complaint to the Centre for dealing with complaints at:

Center for Klageløsning
Nævnenes Hus
Toldboden 2
DK-8800 Viborg
www.naevneshus.dk

If you are a resident of a country outside Denmark, you can complain to the EU Commission’s online complaints portal here – http://ec.europa.eu/odr  

The company's legal name: Luksusbaby A / S
The company's nickname: Luksusbaby Company form: Aktieselskab - A / S
CVR number: 37757519
Establishment year: 2014
Address: Gøteborgvej 33, 9200 Aalborg SV
Phone number: + 45 5050-8487 / +45 6080-5015
Phone hours: Every day 7.00-23.00
Official e-mail address: info@luksusbaby.com
Official web address: www.luksusbaby.com

Standard cancellation form
(This form is only to be filled in and returned when the right to cancel is exercised.)

To:
Luksusbaby
Gøteborgvej 33,
9200 Aalborg SV
info@luksusbaby.com

I wish to make use of the right to cancel in a purchase agreement concerning the following goods/services:
__________________________________________________________________________________

Ordered, date: _______________________________     Received, date: _______________________________

Consumer’s name: ______________________________________________________________________

Consumer’s address:  ___________________________________________________________________

Consumer’s signature: _________________________________________      Date: _________________
(only if the content of the form is given on paper)


The terms of business were last updated on 24.5.2021



 

PERSONAL DATA POLICY AT LUKSUSBABY A / S

1. GENERAL
1.1 This policy on the processing of personal data ("Personal Data Policy") describes how Luksusbaby A / S ("we", "Luksusbaby", "us", "our", "we") collects and processes information about you.

1.2 The personal data policy applies to the personal information that you provide to us in connection with you being in contact with Luksusbaby as a customer or business partner. It can e.g. be, if you buy an item from Luksusbaby, contact Luksusbaby's Customer Service, or when you use Luksusbaby's website, www.luksusbaby.com ("Luksusbaby.com"), and when you visit one of our 2 physical stores in Aalborg and Aarhus .

1.3 Luksusbaby A / S is data responsible for your personal information. All inquiries too Luksusbaby can be made via the contact information listed under pkt. 7.

2. WHAT PERSONAL INFORMATION DO WE COLLECT, FOR WHAT PURPOSES AND LEGAL BASIS FOR THE PROCESSING

2.1 When you visit Luksusbaby.com, we automatically collect information about you and your use of Luksusbaby.com. This information will typically be the type of browser you use, the search terms you use on Luksusbaby.com, content from chat with our online customer service on Luksusbaby.com, your IP address, including your network location, and information about your computer. In addition, Luksusbaby's Cookie Policy applies when you use Luksusbaby.com.

2.1.1 The purpose is to optimize the user experience and Luksusbaby.com's function, to generate useful and accurate statistics, to answer your questions on our chat function and on the basis of the information we receive from you through your use of Luksusbaby.com to conduct personalized marketing, including retargeting via e.g. Facebook and Google. This processing of information is necessary so that we can take care of our interests in improving Luksusbaby.com and show you relevant offers.

2.1.2 The legal basis for the processing is your consent to our use of cookies and Article 6 (1) of the Data Protection Regulation. 1, letter a, your consent to chat with our customer service and Article 9 (1) of the Data Protection Regulation. Article 2 (2) (a) and Article 6 (2) 1, letter a, as well as our legitimate interest in improving our website and being as relevant in our marketing as possible, cf. Article 6 (1) of the Data Protection Regulation. 1 liter f.

2.2 When you purchase a product or communicate with us regarding our products, we collect the information you provide. This can be name, address, email address, phone number, payment method,

information about which products you buy and possibly have returned, information about inquiries and complaints, delivery requests, as well as information about the IP address from which the order was made, if the order is made on Luksusbaby.com.

2.2.1 The purpose is that we can deliver the products you have ordered and otherwise fulfill our agreement with you, including to be able to manage your rights to return and advertise, as well as to be able to contact you if necessary regarding relevant information about the product you purchased. We may also process information about your purchases to comply with legal requirements, including product withdrawals, bookkeeping and accounting. When purchasing on Luksusbaby.com, the IP address is collected for the purpose of safeguarding our interest in being able to prevent fraud.

2.2.2 The legal basis for the processing is Article 6 (1) of the Data Protection Regulation. 1, letters b, c and f.

2.3 When you have subscribed to our newsletter, we collect information about your name, e-mail address and possibly mobile number.

2.3.1 The purpose is to take care of our interest in being able to deliver newsletters to you.

2.3.2 The legal basis for the processing is your consent to receive our newsletter and Article 6 (1) of the Data Protection Regulation. 1, letter a.

2.4.2 The legal basis for the processing is your consent to receive our newsletter and Article 6 (1) of the Data Protection Regulation. 1, letters b and f. Upon registration, you will be asked to give separate consent to electronic marketing.

2.5 When you visit one of our stores or our other locations (administration and warehouse), TV surveillance may be set up. If so, there will be a sign with a pictogram (with a picture of a camera) in a visible place in the store. The recordings are reviewed by random checks, specific suspicions or other irregularities and passed on to the police if there is a suspicion of a criminal offense.

2.5.1 The purpose of the TV surveillance is to give Luksusbaby the opportunity to prevent, detect and document offenses in relation to both customers and staff (robbery, theft, assault, fraud, etc.), irregularities in connection with cash transactions and the like, and that create security and safety for staff (robbery, assault and disagreements regarding payment).
2.5.2 The legal basis for the processing is Article 6 (1) of the Data Protection Regulation. 1, letter f, as Luksusbaby has a legitimate interest in preventing the types of crime mentioned in section 2.5.1 in the physical stores and at Luksusbaby's other locations.

2.6 When you visit Luksusbaby’s Social Media, e.g. Facebook, Instagram and LinkedIn, Luksusbaby processes the information you have made available via settings on our social media, your reactions to our posts, and your sharing thereof, as well as any comments to our post.
2.6.1 The purpose of Luksusbaby's processing of your personal information is to market Luksusbaby, to answer your inquiry, and / or to let you participate in our competitions and direct inquiries to you if you win. When Facebook Inc. uses personal information collected on Luksusbaby's Facebook pages or Instagram profiles, e.g. to improve their advertising system, Facebook Inc. may and Luksusbaby are considered to be joint data controllers. In this connection, we refer to Facebook's Data Policy.

2.6.2 The legal basis for this processing is Luksusbaby's legitimate interest in marketing Luksusbaby, answering your inquiry or letting you participate in a competition and contacting you if you win, cf. Article 6 (1) of the Data Protection Regulation. 1, letter f.

2.7 If you enter into a commercial relationship with us either as an individual or as an employee of a company we work with, we process information about your name, e-mail, telephone number, company or private address as well as any other information that you provide us in connection with our relationship and your inquiry.

2.7.1 The purpose of Luksusbaby's treatment is to take care of our cooperative relationship and to be able to fulfill Luksusbaby's obligations in this connection.

2.7.2 The legal basis for this processing will normally be the agreement entered into between you and / or the company you represent and Luksusbaby, cf. Article 6 (1) of the Data Protection Regulation. Depending on the nature of the cooperation, the legal basis may also be another, typically Luksusbaby’s legitimate interest in establishing and managing the relationship between you and / or the company you represent, cf. Article 6 (1) of the Data Protection Regulation. 1, letter f.

3. RECIPIENTS OF PERSONAL INFORMATION

3.1 Luksusbaby cannot access to your IP address, but it is left to our partner Google Analytics, which processes this to generate statistics on the use of our website. Google Analytics acts solely on behalf of Luksusbaby, which is why they are not allowed to use the information for their own purposes. Luksusbaby has also implemented Facebook Pixels on luksusbaby.com to collect data for use in optimizing our Facebook ads. In this connection, Facebook receives information about your IP address as well as information about your device, the websites you visit, the purchases you make, the ads you see and the way you use Luksusbaby.dk about your web browser and which pages you visit. When Facebook Inc. uses personal information collected via Facebook Pixels on Luksusbaby.com e.g. to improve their advertising system, Facebook Inc. may and Luksusbaby are considered to be joint data controllers. In this connection, we refer to Facebook's Data Policy.

3.2 In connection with the delivery of goods that you have purchased from Luksusbaby, information about your name, address, e-mail, telephone number and order number and specific delivery requests will be passed on to PostNord, DSV, DHL or another carrier responsible for the delivery of they bought goods for you. In addition, your information may be passed on to business partners who assist with our business activities, including lenders.

3.3 When you complete payment transactions on Luksusbaby.com, this is done via Luksusbaby's PCI-DSS (Payment Card Industry - Data Security Standard) certified partner, OnPay. The information is stored in a secure PCI-DSS certified environment that complies with international security standards. When you use a payment card on Luksusbaby.dk, only Luksusbaby's PCI-DSS certified partner OnPay - and not Luksusbaby - will have access to your information.
3.4 Recordings from TV surveillance in the physical stores can be passed on to the police as part of the investigation of specific cases of offenses.

3.5 Information that Luksusbaby processes about you as part of a cooperative relationship will not be passed on to third parties, unless it is necessary for the purpose of the relationship, or it is necessary for us to be able to pursue a legitimate interest, e.g. in connection with disputes where the information may be disclosed to authorities and judicial bodies.

3.6 Information may be left to external partners who process the information on our behalf. We use external partners for, among other things, technical operation of systems and improvements of Luksusbaby.com, sending out newsletters and targeted marketing, including retargeting, as well as for your assessment of our company and products. These companies are data processors and under our instruction and process data for which we are data responsible. The data processors may not use the information for any purpose other than fulfilling the agreement with us, and are subject to confidentiality about this. We have entered into written data processor agreements with all data processors who process personal data on our behalf.

3.7 Some of these data processors, e.g. Google Analytics v / Google LLC. and Facebook Inc. is established outside the EU. The necessary guarantees for the transfer of information to data processors outside the EU are ensured by observing valid transfer guarantees.
4. YOUR RIGHTS

4.1 In order to create transparency regarding the processing of your information, we, as the data controller, must inform you of your rights.

4.2 The right of access

4.2.1 You are at all times entitled to request information from us about, among other things, what information we have registered about you, what purpose the registration serves, what categories of personal information and recipients of information that may. may be, as well as information on where the information comes from.
4.2.2 You have the right to receive a copy of the personal data that we process about you. If you want a copy of your personal information, you must send a written request to info@luksusbaby.dk. You will be asked to document that you are who you pretend to be.

4.3 The right to rectification

4.3.1 You have the right to have incorrect personal information about yourself corrected by us. If you become aware that there is an error in the information that we have registered about you, you are encouraged to contact us in writing so that the information can be corrected. You will be asked to document that you are who you pretend to be.

4.4 The right to delete

4.4.1 In certain cases, you have the right to have all or some of your personal information deleted by us, e.g. if you revoke your consent and we have no other legal basis to continue the processing. To the extent that continued processing of your information is necessary, e.g. in order for us to comply with our legal obligations, or for legal claims to be established, asserted or defended, we are not obliged to delete your personal data. You will be asked to document that you are who you pretend to be.

4.5 The right to limit the treatment to storage

4.5.1 In certain cases, you have the right to have the processing of your personal data limited to only storage, e.g. if you believe that the information we process about you is incorrect.

4.6 The right to data portability

4.6.1 In certain cases, you have the right to have personal information that you have provided to us provided in a structured, commonly used and machine-readable format and have the right to transfer this information to another data controller.

4.7 Right of objection

4.7.1 You have the right at any time to object to our processing of your personal data, with a view to direct marketing, including the profiling carried out in order to target our direct marketing, as this processing is carried out on the basis of your consent and / or our legitimate interests, cf. sections 2.1, 2.3, 2.4, 2.6 and 2.7. If you do not want us to use your personal information for direct marketing and profiling, you must also delete your cookies, as mentioned in section 5.1 below.

4.8 The right to withdraw consent

4.8.1 You have the right at any time to revoke a consent you have given us for a given processing of personal data, including for sending newsletters. If you wish to revoke a consent, please contact info@luksusbaby.dk.

4.9 The right to complain

4.9.1 You have the right to submit a complaint to the Danish Data Protection Agency at any time regarding our processing of your personal data. Complaints can be submitted by email to dt@datatilsynet.dk or by phone +45 33 19 32 00.

5. DELETION OF PERSONAL DATA

5.1 Information collected about your use of Luksusbaby.com in accordance with pkt. 2.1, is deleted according to the rules in Luksusbaby’s Cookie Policy. The cookies that Luksusbaby itself provides are deleted no later than one year after you last visited the site, while third-party cookies have varying expiration dates. The individual expiration deadlines are listed in Luksusbaby’s Cookie Policy, where you can also read more about how you can delete your cookies when you wish. Information about you from your use of online chat with our online customer service according to point 2.1 will be deleted after 60 days.

5.2 Information collected in connection with your purchases and inquiries to Luksusbaby in connection with this, cf. pkt. 2.2, will in principle be deleted a little over 2 years after your purchase, when the right to complain about the item has expired. However, information can be stored for a longer period of time if we have a legitimate need for longer storage, e.g. if it is necessary for legal claims to be established, asserted or defended, or if storage is necessary for us to meet legal requirements. Information on the return of goods is stored for up to 5 years in accordance with invoice requirements and accounting legislation.

5.3 Information collected in connection with your subscription to our newsletter, cf. point 2.3, will be deleted when your consent to the newsletter is withdrawn, unless we have another basis for processing the information.
5.5 Information originating from TV surveillance, cf. section 2.5, will automatically be deleted no later than 30 days after the recording took place, unless the information is included in the investigation of a specific case. If your information is part of the investigation of a specific case, it will be deleted when the case is closed and the purpose of the processing is no longer present.

5.6 Information you provide on Luksusbaby's profiles on Social Media, cf. section 2.6, will in principle remain on these profiles as part of the page's history. You can always delete your information on Luksusbaby's profiles on Social Media whenever you want. The information that Luksusbaby processes about you as a result of your participation in competitions, and which in this connection is copied over to Luksusbaby's own systems, is deleted after 3 months.

5.7 Information that originates from a co-operation relationship, cf. section 2.8, is stored as long as it is relevant in relation to the existing or potential co-operation relationship and in a subsequent period, as long as it is necessary for Luksusbaby to be able to document the relationship.

6. SECURITY

6.1 We have implemented appropriate technical and organizational security measures against the accidental or unlawful destruction, loss, alteration or deterioration of personal data and against the disclosure or misuse of unauthorized persons

6.2 Only employees who have a real need to access your personal information in order to carry out their work have access to the information. These employees are instructed in how personal data is handled properly.

7. CONTACT INFORMATION

7.1 Luksusbaby A / S, cvr. no. 37757519 is data responsible for the personal data collected by Luksusbaby.

7.2 If you have any questions or comments about this Personal Data Policy or wish to make use of one or more of your rights described in section 4, you can contact:

Luksusbaby A / S
Gøteborgvej 33

9200 Aalborg SV

Tel. No .: 50 50 84 87

Email: info@luksusbaby.com

CVR: 37757519

8. CHANGES IN PERSONAL DATA POLICY

8.1 This Personal Data Policy is continuously updated. The current version is the one that can be found here at Luksusbaby.com at any time.

8.2 If you have signed up for Luksusbaby Kundeklub, you will be informed of the changes in the policy by sending information to your registered e-mail address.

9. Versions

9.1 This is version 2 of Luksusbaby's Personal Data Policy updated at 24 November 2020.


COOKIE POLICY LUKSUSBABY A / S

Introduction
Luksusbaby.com is owned and operated by Luksusbaby A / S the company's legal name,The company’s nickname: Luksusbaby Corporate form: PLC VAT no 37757519 founding year: 2014, Gøteborgvej 33, 9200 Aalborg, Phone Number (+45) 5050-8487, Phone time: every day from 7am to 23pm. Official e-mai address: info@luksusbaby.com.
The following sales and delivery conditions apply to all deliveries from Luksusbaby.com.


Personal data law
When you visit our website, Luksusbaby.com, information is collected about you, which is used to customize and improve our content and to increase the value of the ads displayed on the page. The collected information is stored for 5 years in accordance with current legislation.
If you do not want information to be collected, you should delete your cookies (follow the link below) and refrain from further use of the website.
It is possible to delete or block cookies. See instructions 
here.
Below we have elaborated on what information is collected, their purpose and which third parties have access to it. The data is transmitted encrypted and is transmitted that way to and from the company


Cookies

The website uses "cookies", which is a text file that is stored on your computer, mobile etc. similarly for the purpose of recognizing it, remembering settings, performing statistics, and targeting ads. Cookies cannot contain malicious code such as virus.
As mentioned, it is possible to delete or block cookies - If you delete or block cookies, ads may become less relevant to you and appear more frequently. You may also risk that the website does not work optimally and that there is content that you cannot get access to.

The website contains cookies from third parties, which to varying compass may include:

  • Facebook Pixel and Analytics
  • Google Analytics
  • Google Tag Manager
  • Google Ads
  • Cookiesaver
  • HelloRetail
  • Mailchimp

Information we collect
Luksusbaby uses log statistics, which is a system allowing us to monitor how many visitors we have and where they come from etc. At Luksusbaby this system is used to optimize our website and its functionality. Furthermore, the information in the log-stat is paired with the customer’s behaviour if the customers state their name, address etc. when ordering from the shop or creates a user on the site.

Other recipients of personal data
The log-statistics is used for: Personalized marketing and improved user-friendliness. To make an agreement with the web shop, you will need to right your name, address, phone number and e-mail. Your info is registered at Luksusbaby and is stored by DanDomain. We gather this information to be able to deliver your order to you. This being a web shop, you will always have to agree to giving us the needed information. This way you can be sure, that you know what information you are giving and why. The collected data is stored encrypted at DanDomain. The data transmitted is encrypted. Ask DanDomain for further information. Your information will not be shared with third parties’ persons No sensitive data is registered.

Your rights

When registering at Luksusbaby A/S, you have the right to make an objection to the registration of data as well as the right to know what information is registered about you. These rights come from the law of personal data and any inquiries you might have regarding this, can be sent to info@luksusbaby.com.
 

The following terms of sales- and delivery covers all deliveries from Luksusbaby.com
The conditions apply to all occasion, where a written agreement, between you and Luksusbaby.com is not existing.
 

Documentation and guidance
If a description of the product or user manuals are available, they will be found in the package from Luksusbaby. Do you wish to receive further information or guidance, this will be indicative.

Log statistics
Luksusbaby uses log statistics, which is a system allowing us to monitor how many visitors we have and where they come from etc.

At Luksusbaby this system is used to optimize our website and its functionality. Furthermore, the information in the log-stat is paired with the customer’s behaviour if the customers state their name, address etc. when ordering from the shop or creates a user on the site.
The log-statistics is used for: Personalized marketing and improved user-friendliness.
To make an agreement with the web shop, you will need to state your name, address, phone number and e-mail.
Your info is registered at Luksusbaby and is stored by DanDomain.

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