Claims

Complaints

We are so sorry the product(s) you bought did not meet your expectations. We always check an item before sending it, however, unforeseen events can occur, or the item may have a manufacturing defect.

If you wish to file a complaint, please do it via our claim portal as soon as you become aware of the defect.

You find the link to the portal right here: app.claimlane.com/c/luksusbaby-com

We will contact you as soon as possible, normally within 2-3 business days after having received your complaint via the link above.