Returns

Have you purchased a gift on Luksusbaby.com?

If you want to return a gift purchased at Luksusbaby, the return policy can be extended by contacting us via e-mail.

Have you received a gift from Luksusbaby.com?

If you have received a gift from Luksusbaby that you wish to return, the money will be deposited on the buyer's card. Remember to enter your own email address in order to receive a credit note. Unfortunately, we are unable to refund the money to another account number – should you desire a refund, please contact the giver of the gift.

Do you want to return an item?

If you want to exchange or return an item, please note the following if you would like to receive a full refund:

• Contact our customer service before returning an order.

• The item you return must be in its original packaging

• The product must not show any signs of wear, stains or damage, or smell of external odors such as perfumes or smoke

• In addition, clothes are to be returned without marks or stains, as otherwise we are unable to re-sell the item.

• Shoes must be in their original box, which should be undamaged, and clothes must be in their original packaging as well

Where should I send my return parcel?

The parcel must be sent to our address:

Luksusbaby A/S
Porsborgparken 15
9530 Støvring
DENMARK

The parcel must be sent directly to our address, and no parcel box or post office may be selected, otherwise we are not able to handle your return parcel.

Complaints

We are so sorry the product(s) you bought did not meet your expectations. We always check an item before sending it, however, unforeseen events can occur, or the item may have a manufacturing defect.

If you wish to file a complaint, please do it here as soon as you become aware of the defect: app.claimlane.com/c/luksusbaby-com

We will contact you as soon as possible, normally within 2-3 business days after having received your complaint via the link above.

Any questions?

Our customer service is ready to assist and help you every day from 7AM – 11PM (CET) - You will find our contact formular right here.