Tracking and delivery estimated delivery times
When your order is dispatched from Luksusbaby, you will automatically receive an email with information about the shipment. If not, it may be in your spam mail. In case of any doubts, please feel free to contact us.
Confirmation of an order from Luksusbaby.com is considered to have taken place when the consumer has received the order conformation.
* We are not liable for unforeseen delays in the e-mail with your order confirmation.
** Please note that when you are choosing a parcel shop in the EU and UK there is a possibility that some days such as Black Friday, Christmas or other busy periods, Luksusbaby cannot guarantee that the parcel can be delivered to the chosen delivery location and on these days a longer delivery time may occur. The package can be sent to another parcel shop if the one you chose is full.
Delivery of furniture and heavy items
Furniture and large/heavy items will be shipped on a pallet with TNT/FedEx.
Delivery time is 2-7 weekdays – be aware that customs and other unforeseen events can delay the transit time.
A pallet is delivered as a curbside delivery, and it is your own responsibility to handle the pallet when delivered.
Larger parcels and furniture may be subject to surcharge. In such case, you will be contacted prior to shipping to plan any arrangements.
VAT/Customs
If you have any questions or doubt about Danish VAT or Customs, Luksusbaby are generally not to be hold responsible. Therefore, we recommend you contacting your local authorities for customs and VAT for legally and correct guidance.
In case you experience any problems with customs and Danish VAT, Luksusbaby are not to be hold responsible. Though, we will try to guide and help you our best way possible handling this, but with no promises that your problem can be solved. Therefore, we recommend you contacting your local authorities for customs and VAT for legally and correct guidance.
If you need to get your Danish VAT refunded, you need to send a copy of the documents to info@luksusbaby.com.